picasso web store FAQ section

1. What is the guarantee on purchases? Full refund or Percentage refund to your next purchase if it is not up to your request. - Close - 2. What if my purchase arrives damaged? We will contact our local carrier for details.You please send to your local carrier about the damage. Then we will get commpensation from our local carrier.Then we will redo the damaged ones(s) for you - Close - 3. How and when will I receive my refund? If you are not happy, we issue full money refund on the purchase as soon as the package is returned .but you are suggested to pay the shipping cost. - Close - 4. What if I am looking for a special painting that does not in you catalog? Yes, We are specialized in reproducing the Old Masters,The oil paintings are painted by the Chinese finest artists. They are replicas and will look like the original Old Masters. - Close - 5. Can you repoduce the Old Masters? Yes,We are specialized in reproducing the Old Masters. The oil paintings are painted by the finest artists. They are replicas and will look like the original Old Masters. - Close - 6. Can you do portrait from photgraphs? Yes,We have 8 excellent awarded portrait artists who could paint any kind of portrait pictures. - Close - 7. Can paintings be reproduced in sizes other than the size that is listed? Usually we offer paintings in USA standard Sizes. But we also do some irregular sizes to meet your interest. - Close - 8. Can you frame the artwork for me? Yes, we have our own framing factory and offer framing services. - Close - 9. How do I order? You can choose pictures form our website OR download PDF catalogue.After Write down the item number and sizes you like to order. Then kindly email or fax to us your order list. We will confirm your order soon after we receive you list. - Close - 10. How can I pay? We can accept pay by L/C, wire Transfer, Paypal and Western Union. Our Paypal account: [email protected] - Close - 11. How long will it take untill I receive my paintings? Usually 2-3 weeks for small order and 4-5 weeks for big order, upon receipt of your payment. - Close - 12. How do I check the Status of my Order? If necessary, Please write us an email or call us to track.But we will let you know as soon as we finish your order and we will let you know when paintings are ready for shipment. - Close - 13. Do you ship internationally? Yes, We can ship to any destination in the world! - Close - 14. How do you ship? Small orders are usually shipped via UPS,DHL,FEDEX,OR TNT large orders are shipped by Air or Sea. - Close - 15. Can I pick up my purchases at your facility? Yes, If you live near or are visting our area,you may pickup you purchases at our facility. Please call to schedule an appointment picking up the merchandise. - Close - 16. Do you have minimum order request? If so, what is the minimum order? Yes.But in order to start a cooperation with our new customers step by step, of cause, also to save your shipping cost, our company stipulate: Sample order --- No minimum. Following order --- Minimum $500. - Close - 17. Can I also order other sizes and paintings not listed in your web site? Yes you can. Just send us a high resolition image with request size, we will give you within 24 hours a quote. DOn't forget that we can also paint top quality oil paintings from any of your photographs (portrait, pet, house, car, etc.), contact us for more details. - Close - 18 Is the oil painting reproduction all hand painted? What about the quality? Absolutely. Our artists use their eyes, hand and senses to paint each art works. We import high quality oils for producing the paintings, that is why they can be well collected for several decades without any color fading. Meanwhile, all of our artists are well educated through the professional art academy and most of them have more than 10 years career. The most important, we have our independent Inspection Department, which have a team of 8 master teachers that control the quality of each painting before shipment. Our company two decades experience has strongly proofed that our products have enjoyed a well quality reputation in the oil painting market. - Close - 19. Do you offer a money-back guarantee? What's your Return Policy? Yes, do business with Joyo Art Salon your satisfaction is 100% guaranteed. We are so confident in the quality of our oil paintings, that we are offering a 10-day, no quesstions asked money-back guarantee. If you are not completely satisfied, for any reason what soever, with any of our oil paintings, you have up to 10 days to ship the paintings back by Fedex, DHL or any other Express way to us in its original packing and we will refund you immediately the full purchase amount, less shipping cost. - Close - 20. Any discount for distributor, wholesaler, reseller or regular orders based on your price lise in the website? Yes. We do offer a great discount based on a certain quantity basis, whatever you are oil painting wholesaler, distributor or reseller, just feel free to contact with our Exporting Dept, you will receive a satisfactory reply with in 24 hours. - Close - 21. Why can you offer such a low price, dose it mean a discount quality also? We do business in the honest way, we persue the suitable profits but we consider more for our customers in advance, and the most important reason is that we are the first source, we originally paintings and wholesale them onto the world oil painting market directly. However, it never be offered on the basis of quality down, we know our advantage, we know why we can achieve such a success today. - Close - 22. How many different payment methods do you have? Do you accaept credit card? A: Considering the convinence and security of our customers, we have developed to offer 4 different payment methods as below, which is secure, prompt and convinence. 1> Credit Card (when the purchase amount is less than $500) We accept Visa, Master Card, American Express, Discover / Novus, Diners Club and JCB and derivatives of those brand. We entrust 2Checkout Inc to process credit card as agency, please fill out following information for credit card payment: Total order amount: $ (like 300.88) Payment discription: Oil Paintings (order id or your comments, etc.) Then click the link below, it may take about one minute… Pay through credit card (secured by 128-bit SSL) 2> Paypal (when the purchase amount is less than $500 ) You can send payment to our paypal account: [email protected] you can also pay by credit card ( Visa, Master, American express and Discover card ). 3> Western Union—www.westernunion.com 4>Bank Transfer. When your purchase amount is more than $500, we only accept western union and bank transfer. - Close - 23. What is your payment terms? If the full amount is less than $1000, we shall receive the full payment before production. Otherwise, we should receive 30% of the total amount as a deposit before production and the rest 70% before shipment. - Close - 24. How long does it take to produce the paintings and how long does it take to arrive them? Normally it takes between 3 to 6 weeks that depends on the quantity of the paintings you ordered. After received your order confirmation along with the payment, we start the production. We will keep you in posted for any progress of your order and notice you before shipment. Usually, it takes 3-5 days to arrive in your house by DHL, UPS, Fedex and TNT Express channel ,7-10 days by air freight and about one month by sea freight. - Close - 25. How are the paintings packed? Each painting is covered by plastic film and the shipped as rolled canvases with a strengthened cardboard postage tube in. Besides, the exterior is enwrap with several layers of bubble packages sealed. - Close - 26. How many different shipment methods do you have ? How much cost for the delivery? You can select to delivery your paintings by UPS, DHL, Fedex, TNT, Air freight and Sea freight. Because the shipping cost depends on two sections, the one is in which way you take and the other is the weight and the measurement of the order. As a matter of fact , the cost of shipping are all open for you to inquire , so you only need to let us know the details of your order , and we will quote you the original price after getting the newest information from the shipping service. - Close - 27. Do you pass my information to any third parties? Goya lnt ltd keep a very strict privacy policy and does everything to protect your personal data. We never sells, rents or makes your personal information available to any other people or entity. - Close - 28. Is ordering from your site 100% safe? Also if I use credit card ? Yes ,it is 100%safe and guaranteed by VeriSign. Absolutely, it is safe to order online using a credit card .We have a Secure Online Ordering System at 2 checkout Inc , its secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure online commerce transactions . It encrypts all of your personal information travels over the internet. Of cause it is the same as using credit card through Paypal, which also use 128-bit SSL technology to keep your information safe. In addition , when you send a payment using PayPal, the recipient won’t receive your sensitive financial information like your credit card or bank account number . This way ,you don’t have to worry about the security of your credit card.